TELIQOR SOLUTIONS LTD
Client Service Agreement
Effective Date: January 2025
Website: teliqorsolutions.com
- INTRODUCTION
This Client Service Agreement (“Agreement”) governs all engagements between TeliQor Solutions Ltd (“TeliQor”) and its clients (“Client”).
TeliQor is a private limited liability company registered in Nigeria, with its principal office at:
Suite B18, Omega Centre, Aminu Kano Crescent, Wuse II, Abuja, Nigeria.
TeliQor provides professional consulting services in telecoms, licensing, regulatory advisory, and IT solutions, including—but not limited to—NCC licensing, NOTAP approval support, drafting regulatory documentation, ICT compliance advisory, service rollout consultancy, and IT project management.
- CLIENT ADVISORY
- Clients must read and understand this Agreement before engaging TeliQor or making any payment.
- All payments made to TeliQor are strictly non-refundable, regardless of project stage, outcomes, or regulatory decisions.
- DEFINITIONS
- NCC: Nigerian Communications Commission
- NOTAP: National Office for Technology Acquisition and Promotion
- Feasibility Report: Business/operational analysis required for licensing approval
- Code of Practice: Compliance document outlining operational policies or regulatory standards
- Service Rollout: Deployment of technical services to market
- SOW (Statement of Work): A document outlining scope, deliverables, and timelines
- Client: Any organisation or individual that engages TeliQor for paid consulting or regulatory services
- SCOPE OF SERVICES
TeliQor provides the following services:
- NCC Licensing Support
(Feasibility report, documentation, validation, portal setup, filing, follow-up) - NOTAP Advisory, Documentation & Filing
- Drafting of Compliance Policies or Code of Practice
- Telecom/IT Service Rollout Advisory
- IT Project Management
- General Regulatory Advisory & Compliance Support
4.1 Limitation of Licensing Support Services
TeliQor’s services and fees relating to NCC licensing apply strictly up to the point where the NCC issues an official decision, whether approval (award of licence) or rejection.
Once the NCC issues its decision, TeliQor’s obligations under the agreed scope are fully completed.
Any services required after the award or rejection—including but not limited to licence acceptance, fulfilment of NCC conditions, collection paperwork, post-approval advisory, or related follow-up activities—are classified as additional services. These will be billed separately at TeliQor’s prevailing rates and must be paid upon invoicing.
- CLIENT RESPONSIBILITIES
Clients must:
- Provide accurate and complete documents and information.
- Respond promptly to requests requiring approval or clarification.
- Understand that any delay caused by the Client may affect the project timeline.
5.1 Authority to Act on Behalf of Client
By making payment, the Client expressly authorises and grants TeliQor the right to act on the Client’s behalf for the execution of the contracted services. This includes—but is not limited to—signing and submitting documents, accessing regulatory portals, interfacing with regulatory authorities, and submitting or collecting applications, licences, or approvals.
This authorisation applies to NCC, NOTAP, and any other relevant regulatory or governmental institutions. TeliQor shall exercise this authority solely for purposes connected to the services paid for by the Client.
- FEES, PAYMENT & REFUND POLICY
- All service fees are those stated in quotations or invoices provided to the Client.
- Full payment is required before commencement unless otherwise agreed in writing.
- All payments are final, non-refundable, and non-transferable.
- Invoices are payable within 14 days. Late payments attract 2% interest per month.
- DELIVERABLES & TIMELINES
- Deliverables and timelines will be detailed in the SOW.
- Timelines may depend on client cooperation and third-party factors (e.g., NCC/NOTAP processing times).
- TeliQor is not responsible for delays caused by regulatory bodies or government agencies.
- CONFIDENTIALITY
All information shared by the Client shall remain confidential.
TeliQor will not disclose client information except where legally required or authorised by the Client.
- INTELLECTUAL PROPERTY
All intellectual property produced by TeliQor—including reports, drafts, templates, and documentation—remains the property of TeliQor unless explicitly transferred in writing.
Clients are granted a limited licence for internal business use only.
- LIMITATION OF LIABILITY
TeliQor shall provide services with reasonable care and professionalism.
Liability for any claim shall not exceed the total fees paid for the specific engagement.
- INDEMNITY
The Client agrees to indemnify, defend, and hold harmless TeliQor Solutions Ltd, its officers, employees, and agents from any claims, liabilities, losses, damages, or expenses (including reasonable legal fees) arising out of or related to:
- Any false, inaccurate, or incomplete information provided by the Client;
- Misuse of deliverables, advice, or services provided by TeliQor;
- Actions taken by TeliQor under the authority granted by the Client;
- Any third-party claims arising from the Client’s operations or decisions based on TeliQor’s services.
This indemnity survives the termination or completion of any engagement.
- TERMINATION
Either party may terminate the engagement with 30 days’ written notice.
Services delivered up to the termination date remain fully payable.
- DISPUTE RESOLUTION & GOVERNING LAW
Disputes shall first be addressed through negotiation or mediation.
If unresolved, disputes shall be governed by the laws of the Federal Republic of Nigeria, with exclusive jurisdiction in the courts of Abuja, FCT.
- SERVICE LEVEL AGREEMENT (SLA)
The SLA is included as a subsection of this Agreement and governs operational standards and performance expectations for TeliQor’s services.
14.1 Onboarding Process
- Project Initiation: Onboarding/discovery session scheduled within 5 business days of payment.
- Documentation Submission: Client must submit all required documents and information.
- Statement of Work (SOW): Delivered within 3–7 business days after onboarding.
14.2 Service Response Times
- General enquiries: within 2 business days
- Urgent issues / regulatory escalations: acknowledgement within 1 business day
- Client feedback expected: within 3–5 business days
- Minor document revisions: 2–3 business days
- Major revisions: 5–7 business days
- Working hours: Monday–Friday, 9:00 AM–5:00 PM (WAT)
14.3 Deliverables & Turnaround Times
- Feasibility Reports: 7–14 business days after receiving complete documents
- Regulatory filings: 3–10 business days
- Compliance documents (Code of Practice, Policies): 10–15 business days
- Timelines may be affected by regulatory agencies or client delays
14.4 Quality Assurance Standards
- Compliance with NCC, NOTAP, and industry standards
- Internal quality control checks before submission
- Professional and accurate documentation
- Version control maintained on all deliverables
14.5 Client Responsibilities (SLA Summary)
- Provide required documents promptly
- Respond to requests within 3–5 business days
- Grant necessary access (e.g., regulatory portals)
- Make timely payments
14.6 Escalation Matrix
- Level 1: Account Lead
- Level 2: Regulatory Support & Compliance Team
- Level 3: TeliQor Management (Response within 1–2 business days)
14.7 Service Delivery Conditions
- TeliQor acts on Client’s behalf under the authorisation granted upon payment
- Services outside the initial SOW require separate billing
- Regulatory outcomes cannot be guaranteed
- Delays from government bodies are outside TeliQor’s control
14.8 Review & Updates
This SLA may be updated periodically based on internal policy or regulatory changes.
Updates will be communicated or published on teliqorsolutions.com.
END OF CLIENT SERVICE AGREEMENT
